Contact the Editor About a Correction

How to Reach the Editor

Email is the only channel the desk runs. Write to editor@avisrubyvegascasino.com. Say which page and which sentence you mean, link the source you believe is right, and give the date you read it.

A message with a source is answered first. A figure with a linked source can be set beside the casino’s page and settled in one sitting.

Handles

Corrections, disputed figures, source requests

Does not handle

Casino accounts, deposits, withdrawals, bonuses

Pages covered

4 since 13 Nov 2026

Evidence accepted

A page of the casino, read on a stated date, or a public document

Four Details That Settle a Correction

A message with all four can be decided in one reply.

1. The page URL and the exact sentence, table cell or figure you dispute.
2. The casino page or public document that shows the correct value, and which language version of it you opened.
3. The date you read it: the terms may be amended at any time, so your date is part of the evidence.
4. Whether the reply should name you or not.

What Happens After You Write

The person who wrote the sentence reads the message and checks it against the source. An accepted correction changes the sentence and moves the update date under the byline. A rejected one changes nothing, and the reply says which document would have changed it.

Where two pages of the casino give two values, as its bonus terms, its offer page and its FAQ do on the wagering behind one welcome bonus, the page quotes each one with the page it comes from rather than picking a winner.

Problems Only the Casino Can Solve

This desk holds no casino account, so it cannot release a withdrawal, restore a bonus, speed up an identity check or reverse a decision. Those go to Ruby Vegas, and here are the channels it publishes for them: live chat and one email address, support@rubyvegascasino.io, both described as available around the clock. The casino publishes no telephone number and no separate complaints address, so a complaint travels the same way as any other message. Two details are worth knowing before writing: the casino gives itself 48 hours to check identity documents once they arrive, and a withdrawal is decided within two days and processed within two business days of those documents being in.

If support does not settle it, the casino names no way out of itself. Its own pages take a complaint to the support chat and escalate it to a disputes team, and there the route ends: the casino states that it decides in the last resort. No ombudsman, arbitration body or regulator appears on any current page, and because no authority is named behind the licence either, there is nothing above the disputes team to write to. Until 2024 the brand’s previous address did name two outside addresses — an unresolved dispute could go to the authority that issued the licence, and a data complaint to a national data protection commissioner — and that is history of a page that no longer answers, not a route a reader can use today.

Words the Desk Uses in Replies

Correction

A change to a printed figure or sentence, made because a document a reader can open says something different.

Source

A page of the casino or a public document, recorded with the date it was read.

Stated figure

A value quoted as the casino prints it, with the casino named as its source.

Disagreement

Two official pages stating different values, shown side by side rather than averaged.

If Gambling Is Causing Harm

A support service is a better first call than this desk. The responsible gambling page lists free international help and the limit and self-exclusion tools Ruby Vegas says it offers.

Recap: What to Send and Where

A wrong figure on this site comes here, with the page, the sentence, the source and the date. Anything about your money or your account goes to the casino, and then to its dispute route. Read how we test a casino first, because it lists which documents count.